
Toni joined the IIGNC team in July 2023 and quickly became a cornerstone of our service operations now acting as our Service Team Lead. Her background as a pharmacy technician has honed her attention to detail and customer care, making her an invaluable asset to our clients and team alike.
With a natural talent for problem-solving, Toni leads our account management team to ensure we deliver excellent service to our clients. She works closely with the team to provide personalized support through coverage reviews, policy adjustments, and guidance on claims. Toni’s approach helps our clients feel confident and well-supported, reinforcing our commitment to quality service at every step.
A North Carolina native from Whitsett, Toni loves calling this state home. Outside of work, she enjoys quality time with her family, exploring trails on a 4-wheeler, and crafting. She has a particular fondness for mountain getaways, where she can unwind and recharge. Toni is also an avid sports fan, with a special love for baseball and football, and rarely misses a chance to enjoy live music, regardless of the genre.